Our size guide hub will give you all the information you need to determine what size you are.
You’ll find the exact dimensions for each furniture item on the individual product display page. You should make a note of these to make sure your new furniture will fit through your doorways, hallways and up any stairs. If you’re replacing an existing piece of furniture, measure it to calculate the difference in size.
Bear in mind you’ll need to allow extra space for some pieces of furniture:
Dining tables and chairs need at least 60-70cm extra so the chairs can be pulled out
Divans with drawers need at least 40cm on either side of the bed
Recliners need 150-180cm to allow them space to recline
We also have some handy room guides for ensuring your new furniture will fit:
If the product does not fit or if the access route is not suitable, we will be obliged to cancel your order and you may, at our discretion (to take account of our reasonable costs), incur a £25 (€35 for ROI) charge, which will show separately. You will be refunded for the purchase price.
If you are missing instructions, missing parts or need a replacement/extra part please contact our Customer Service team on 0333 014 8111.
(Parts are subject to availability and charges may apply).
We guarantee that your flowers will look beautiful for at least five days – just keep them hydrated and fed!
Quality you can trust
We’re so confident our furniture is built to last; our industry-leading guarantee covers any manufacturing failure. Yes, any. So that means it covers the frame, material, cushion, feet, drawers, doors, cupboards, mattresses and beds – the entire product is covered. That’s our promise, and that’s why our furniture comes with a 10-year guarantee. This does exclude outdoor furniture and does not cover any issues arising as a result of normal wear and tear.
Version: February 2024, T&Cs are subject to change
For orders placed via www.marksandspencer.com, www.marksandspencer.com/ie, in-store and over the phone
These furniture terms and conditions of sale ("Terms and Conditions”) apply to any order you place for made-to-order and stock product categories through www.marksandspencer.com, www.marksandspencer.com/ie, in-store or over the phone.
All other terms and conditions are as stated in our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) and www.marksandspencer.com/ie (click here for link) (as applicable). In event of any inconsistency between these Terms and Conditions and our General Terms and Conditions of Sale, these Terms and Conditions will apply.
How long has customer had item? (From date of delivery) |
Refund Percentage with collection |
Under 1 year |
100% |
1-2 years |
83% |
2-3 years |
66% |
3-4 years |
50% No Collection Required |
4-5 years |
43% No Collection Required |
5-6 years |
17% No Collection Required |
How long has customer had item? (From date of delivery) |
Refund Percentage with collection |
Under 1 year |
100% |
1-2 years |
83% |
2-3 years |
66% |
3-4 years |
50% No Collection Required |
4-5 years |
43% No Collection Required |
5-6 years |
17% No Collection Required |
Version: February 2024, T&Cs are subject to change
Outdoor Furniture – Aftersales
As per our terms and conditions outdoor furniture is excluded from our 10-year guarantee. Please see full terms and conditions here. FURNITURE T&Cs
All other terms and conditions are as stated in our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) and www.marksandspencer.com/ie (click here for link) (as applicable). In event of any inconsistency between these Terms and Conditions and our General Terms and Conditions of Sale, these Terms and Conditions will apply.
(For orders placed via www.marksandspencer.com)
These furniture terms and conditions of sale ("Terms and Conditions”) apply to any order you place for made-to-order and stock product categories through www.marksandspencer.com.
Delivery of your furniture will be arranged as follows:
If your chosen product is currently unavailable online, simply click on the ‘Notify me when back in stock’ tool on the product page and enter your contact details. If the item becomes available again, we’ll send you an email to let you know right away. Alternatively, you can also use our ‘Store stock locator’ service to find availability in your local store.
See our full list of stocked brands here.
We have a wide range of brands available online, but some will have different policies. Click below to find out more.
Our standard M&S refund policy applies to all Adidas purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Adidas purchases.
Adidas items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Adidas purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Asiatic purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for Asiatic rug purchases.
Asiatic items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Asiatic purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Asics purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Asics purchases.
Asics items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Asics purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Beyond Yoga purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Beyond Yoga purchases.
Beyond Yoga items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Beyond Yoga purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Charles Tyrwhitt purchases made through marksandspencer.com. Find out more about our refund policy here.
The product must be unused and given back to us in original packaging. You can return your item via post or you can arrange a collection. Returns to our M&S stores are not available for Charles Tyrwhitt purchases.
There is no charge to return any Charles Tyrwhitt purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all DAR Lighting purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for DAR Lighting purchases.
DAR Lighting items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any DAR Lighting purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Free People purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Free People purchases.
Free People items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Free People purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Gallery Direct purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for Gallery Direct purchases.
Gallery Direct items are currently only available to purchase online through marksandspencer.com. Our M&S Leeds White Rose store currently has a range display of Gallery Direct items should you wish to see these in person. These items have scannable QR codes in store which will take you to each product online on M&S.com. The order will be delivered to you via postal and not purchasable in stores.
There is no charge to return any Gallery Direct purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Girlfriend Collective purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Girlfriend Collective purchases.
Girlfriend Collective items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Girlfriend Collective purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Hawes & Curtis purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for Hawes & Curtis purchases.
Hawes & Curtis items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Hawes & Curtis purchases made through marksandspencer.com.
Marble Arch, Edinburgh, Handforth, Headge End, Kensington, Lisburn, Bath, Bluewater, Braehead, Bromley, Brooklands, Camberley, Cheshire Oaks, Cheshunt, Cribbs Causeway, Kings Road, Kingston, London Colney, Manchester, Oxford, Pantheon, Stratford, Vangarde, Harrogate, Leamington SP, Newcastle.
Our standard M&S refund policy applies to all Kaikoo purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for Kaikoo purchases.
Kaikoo items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Kaikoo purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Kallysleep purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging due to hygiene. You can return your item via available postal carriers or by arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Kallysleep purchases.
Kallysleep items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Kallysleep purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all L.K. Bennett purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail. Simply Food and Clothing and Home store returns are not available for L.K. Bennett purchases.
L.K. Bennett items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any L.K. Bennett purchases made through marksandspencer.com.
Mamas & Papas products are available in the following stores:
Bluewater
Longbridge
Cheshire Oaks
Mamas & Papas products are now available to purchase online on marksandspencer.com.
- To a Mamas & Papas till in an M&S store running the concession
- To any Mamas & Papas stores
- Via post or home collection by Mamas & Papas
Phone: 0345 268 2000 Open: Monday to Saturday 9.30am-5pm, closed Sunday
There is no charge to return any clothing and accessory Mamas & Papas items purchased through marksandspencer.com. Furniture items however will incur a standard M&S return charge as explained on Returns & Refunds | M&S (marksandspencer.com).
Furniture and travel bundle terms and conditions
Please note that, unless they are faulty, personalised items cannot be returned. These products can only be returned in accordance with your statutory rights.
Personalised items are currently only available to purchase online through marksandspencer.com.
Creatures of Curiosity, Morris & Co, Sara Miller
Our standard M&S refund policy applies to all Portmeirion purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via available postal carriers or by arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Portmeirion purchases.
Portmeirion items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Portmeirion purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Puma purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Puma purchases.
Puma items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Puma purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Reebok purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Reebok purchases.
Reebok items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Reebok purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Regatta purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for Regatta purchases.
Regatta items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Regatta purchases made through marksandspencer.com.
Dolly Mix, Alphabet and Molly & Monty
Please note that, unless they are faulty, personalised items cannot be returned. These products can only be returned in accordance with your statutory rights.
Personalised items are currently only available to purchase online through marksandspencer.com.
Our standard M&S refund policy applies to all Superdry purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for Superdry purchases.
Superdry items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Superdry purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Sweaty Betty purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Sweaty Betty purchases.
Sweaty Betty items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Sweaty Betty purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all Timberland purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Timberland purchases.
Timberland items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any Timberland purchases made through marksandspencer.com.
Our standard M&S refund policy applies to all WatchShop purchases made through marksandspencer.com. The product must be unused and in its original packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for WatchShop purchases..
We no longer sell WatchShop products at Marks & Spencer. For WatchShop items already purchased through marksandspencer.com, our standard M&S refund policy still applies, as well as the manufacturer’s guarantee.
If your item needs any alterations or repairs, please get in touch with WatchShop at helpdesk@watchshop.com or navigate the online chat portal on https://help.watchshop.com/support/home#contact. They’ll be able to provide you with full technical support, you’ll just need your order number to hand. You can also contact the item manufacturer’s helpline directly.
We no longer sell WatchShop products at Marks & Spencer. For WatchShop items already purchased through marksandspencer.com, our standard M&S refund policy still applies, as well as the manufacturer’s guarantee.
Our standard M&S refund policy applies to all YMO purchases made through marksandspencer.com. Find out more about our refund policy here
The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for YMO purchases.
YMO items are currently only available to purchase online through marksandspencer.com.
There is no charge to return any YMO purchases made through marksandspencer.com.